Last Updated: September 18, 2024

Voyage AI will use commercially reasonable efforts to make the Voyage AI API SaaS Services available on a 24 x 7 x 365 basis with an objective of achieving the following "Monthly Uptime Percentages" for the corresponding “Covered Service” as set out in the following table (the "Service Level Objective" or "SLO"):

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Definitions

Capitalized terms used but not defined herein, will have the meanings set out in the Voyage AI Agreement or Terms of Use (collectively, the "Agreement").

"Covered Service" means services that comprise the Voyage AI API SaaS Services available at the following Websites: (i) api.voyageai.com and (ii) https://dash.voyageai.com/

"Monthly Uptime Percentage" means the total percentage of availability of a Covered Service within any given month, excluding unavailability of such Covered Service due to one or more of the following: (i) services marked as Alpha or Beta, (ii) acts or omissions of Customer or its Permitted Users, including any modifications made to the Covered Service or any breach of the terms of the Agreement; (iii) Customer's failure to adhere to Voyage’s recommendations, including hardware or software configuration necessary to meet minimum system requirements for the Covered Service; (iv) acts or omissions of Voyage AI when complying with the request or acting under the direction of Customer; (v) spikes in demand for system resources driven by Customer for which Customer and Voyage AI did not previously agree in writing; (vi) scheduled or emergency maintenance of the Covered Service; (vii) downtime of third party service providers; (viii) Force Majeure; or (ix) suspension permitted under the Agreement.